Frequently Asked Questions
Find answers to common questions about our photo booth services
How much space is needed for your photo booths?
Our 360 photo booth requires approximately 8ft x 8ft of space with at least 8ft ceiling height. The digital photo booth needs about 6ft x 6ft. We'll work with your venue to find the perfect spot that maximizes the experience while fitting within your space constraints.
How far in advance should I book my photo booth?
We recommend booking at least 2-3 months in advance, especially for peak wedding season (spring and fall) and holidays. For corporate events or large-scale functions, 3-6 months is ideal to ensure availability.
Do you provide props?
Yes! We offer a standard prop package with all our booth rentals. For an additional fee, we can provide premium props or custom-designed props that match your event theme. You're also welcome to bring your own props to personalize the experience.
How long does it take to set up the photo booth?
We typically arrive 1-2 hours before your event start time. The 360 photo booth takes about 60-90 minutes to set up, while the digital photo booth takes approximately 45-60 minutes. We ensure everything is tested and ready before your guests arrive.
Do you need power for the photo booths?
Yes, we require standard 110V power outlets within 50 feet of the setup location. For the 360 photo booth, we need at least two separate outlets on different circuits. If outdoor power is limited, please let us know in advance so we can discuss generator options.
How do guests receive their photos and videos?
Guests receive their photos and videos instantly via text message or email. We also provide a digital gallery after the event with all photos and videos for you to download and share. Physical prints are available with our digital photo booth package.
Can we customize the digital overlays and backgrounds?
We create custom digital overlays with your names, event date, logo, or custom design. For the 360 photo booth, we can customize the video overlay and select a background song of your choice. Custom design services are included in our packages.
What happens if there's a technical issue during our event?
We come prepared with backup equipment for all critical components. Our on-site attendants are trained to quickly resolve any technical issues. In the rare case of a major problem, we offer partial refunds based on the impact to your event experience.
Do you travel outside of Austin?
Yes, we service the greater Austin area including Round Rock, Georgetown, San Marcos, Cedar Park, and Pflugerville at no additional charge. For locations beyond 30 miles from downtown Austin, a travel fee applies. We're also available for destination events with additional travel arrangements.
What is your cancellation policy?
We require a 50% deposit to secure your date, which is non-refundable. The remaining balance is due 14 days before your event. Cancellations made within 30 days of the event are subject to the full payment. Date changes may be accommodated based on availability.